Returns & Refunds
We want you to be completely satisfied — here's how our return process works
30-Day Return Window — If you're not happy with your purchase for any reason, return it within 30 days of delivery for a full refund or exchange. No restocking fees.
How to Return an Item
Contact Us
Email us at info@rockroadindustries.ca with your order number and the reason for your return.
Ship It Back
Pack the item securely in its original packaging and ship it to the address we provide. Include a copy of your order number inside.
Get Your Refund
Once we receive and inspect the item, we'll process your refund within 5–10 business days to your original payment method.
Return Eligibility
To qualify for a return, items must:
- Be returned within 30 days of the delivery date
- Be in original, unused, uninstalled condition
- Include all original packaging, manuals, and accessories
- Not be listed as a non-returnable item (see below)
Non-Returnable Items
The following items cannot be returned:
- Items that have been installed, used, or altered
- Special-order or custom-configured products
- Clearance or "final sale" items (marked on the product page)
- Hazardous materials, flammables, or aerosols
- Items returned without prior authorization
Defective or Damaged Items
If your item arrived damaged or is defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a free return and send you a replacement or issue a full refund — whichever you prefer. In these cases, we cover all return shipping costs.
Return Shipping Costs
- Defective / wrong item received: We cover return shipping 100%
- Change of mind / ordered wrong item: Return shipping is at the customer's expense
- We recommend using a trackable shipping method — we are not responsible for returns lost in transit
Exchanges
Need a different size, model, or product? We're happy to exchange. Contact us first and we'll hold the item for you while we process the return. Exchanges are processed as a return + new order.
Refund Timeline
- Returns are inspected within 1–3 business days of receipt
- Refunds are issued within 5–10 business days of inspection
- Refunds are returned to the original payment method (credit/debit card via Stripe)
- Depending on your bank, it may take an additional 3–5 business days to appear on your statement
Start a Return
Ready to return? Get in touch and we'll make it quick and easy:
Email: info@rockroadindustries.ca
Phone: 226-622-7458
Mon–Fri, 8am–5pm EST