Frequently Asked Questions

Browse our products, click "Add to Cart", then proceed to checkout. You can check out as a guest or create a free account to track your orders and save shipping addresses.

Contact us as soon as possible at info@rockroadindustries.ca. We process orders quickly, but we'll do our best to accommodate changes if the order hasn't shipped yet. Once shipped, orders cannot be modified or cancelled — you would need to initiate a return.

No — you can check out as a guest without creating an account. However, creating a free account lets you track your orders, view your order history, save multiple shipping addresses, and check out faster next time.

At checkout, you'll see a "Have a coupon?" field in the order summary. Enter your code and click Apply — the discount will be applied to your order total before tax. Coupons cannot be combined with other offers unless stated otherwise.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. We do not accept cash, cheques, or e-transfers at this time.

Yes. All payments are processed by Stripe, which is PCI-DSS Level 1 compliant — the highest level of payment security. We never store your full card number on our servers. All transactions are encrypted via SSL/TLS.

Orders shipped within Ontario are subject to HST (13%). Orders to other provinces may be subject to different applicable tax rates, which will be calculated at checkout before you confirm your order.

Free standard shipping on orders of CA$200+ (before taxes) that are under 22 kg — applied automatically at checkout. Otherwise shipping is charged by weight, and the cost is always shown before you confirm. See our Shipping Policy for full details.

Orders are processed within 1–3 business days. Delivery times vary by carrier and location:

• Ontario: typically 2–4 business days
• Other provinces: typically 4–8 business days
• Remote areas may take longer

You'll receive an order confirmation email when your order is placed.

Currently we ship within Canada only. We hope to offer international shipping in the future — check back or contact us if you have a specific need.

We offer a 30-day hassle-free return policy. Items must be unused and in original packaging. Read our full Returns policy here.

Once we receive your return, we inspect it within 1–3 business days and process the refund within 5–10 business days. Depending on your bank, the funds may take an additional 3–5 business days to appear on your statement.

We're sorry to hear that! Please contact us within 7 days of delivery at info@rockroadindustries.ca with photos of the damage. We'll arrange a free return and send you a replacement or issue a full refund right away.

Yes — products are sold with the manufacturer's warranty where applicable. Warranty terms vary by brand and product. For warranty claims, contact us and we'll help coordinate with the manufacturer on your behalf.

Most out-of-stock items are restocked regularly. Contact us at info@rockroadindustries.ca and we can give you an estimated restock date or find an equivalent alternative for you.

Yes! We work with contractors, farms, and trade businesses regularly. Contact us to discuss bulk pricing, trade accounts, and volume discounts. We're happy to work with you on larger orders.