Privacy Policy
How Rock-Road Industries collects, uses, and protects your information
1. Who We Are
Rock-Road Industries ("we", "us", "our") operates the website at https://rockroadindustries.ca. We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
For any privacy questions, contact us at: info@rockroadindustries.ca
2. Information We Collect
We collect personal information only when you voluntarily provide it to us, including when you:
- Create an account (name, email address, phone number, password)
- Place an order (shipping address, billing address)
- Contact us via our contact form (name, email, message)
- Submit a product review (name, review content)
Payment information: We do not store your credit card number, CVV, or full payment details on our servers. All payment processing is handled securely by Stripe (stripe.com), which is PCI-DSS compliant. We only retain a transaction reference ID.
Automatically collected data: When you visit our site, we may log your IP address, browser type, pages visited, and referring URL for security and analytics purposes.
3. How We Use Your Information
- To process and fulfill your orders, including shipping and delivery
- To send order confirmation and shipping update emails
- To manage your customer account and saved addresses
- To respond to your customer service inquiries
- To detect and prevent fraud or unauthorized activity
- To improve our website and product offerings
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies & Sessions
We use session cookies to maintain your shopping cart and login state. These cookies are essential for the website to function and are deleted when you close your browser or log out. We do not use third-party tracking or advertising cookies.
5. Third-Party Services
We share limited personal information with the following trusted third parties only as necessary to operate our business:
- Stripe, Inc. — payment processing. View their privacy policy at stripe.com
- Shipping carriers (e.g., Canada Post, FedEx, UPS) — your name and delivery address are shared to fulfill shipments
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for a minimum of 7 years to comply with Canadian tax and accounting requirements. You may request deletion of your account data at any time (see Section 7).
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent and request deletion of your data (subject to legal retention obligations)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at info@rockroadindustries.ca with your request. We will respond within 30 days.
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our site uses HTTPS encryption for all data transmitted between your browser and our servers.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Rock-Road Industries
Listowel, ON N4W 1A1
Email: info@rockroadindustries.ca
Phone: 226-622-7458